Role Overview

We are seeking a GLIMS / LIMS Support Analyst to support laboratory systems used within a regulated pharmaceutical / life sciences environment. The role involves providing application support, troubleshooting system issues, managing user access, supporting lab workflows, and ensuring compliance with GMP, CSV, and data integrity requirements.

Key Responsibilities

Provide day-to-day support for GLIMS / LIMS applications used by QC and laboratory teams.
Troubleshoot incidents, service requests, and system errors related to sample management, test results, workflows, and reporting.
Manage user access, roles, permissions, and basic system administration activities.
Support laboratory instrument interfaces and investigate connectivity or data transfer issues.
Work with QC, QA, IT, and business users to gather requirements and resolve system issues.
Document incidents, root cause analysis, change requests, and support activities.
Assist with GLIMS configuration, master data updates, templates, specifications, and test methods.
Support validation activities including test scripts, UAT, IQ/OQ/PQ documentation, and change control.
Ensure compliance with GMP, 21 CFR Part 11, ALCOA+, and data integrity standards.
Support system upgrades, patches, enhancements, and release testing.
Create and maintain SOPs, work instructions, and training documentation.
Liaise with vendors and internal technical teams for issue resolution.

Required Skills & Experience

Experience supporting GLIMS, LIMS, LabWare, STARLIMS, Empower, or similar laboratory systems.
Understanding of pharmaceutical QC laboratory processes.
Knowledge of GMP, CSV, validation, and data integrity principles.
Experience with incident management, change control, and documentation.
Ability to troubleshoot application and workflow issues.
Strong communication skills with business and technical stakeholders.
Experience working in regulated pharma, biotech, or life sciences environments.

Desirable Skills

Experience with instrument integration.
SQL knowledge for basic data checks and reporting.
Familiarity with ServiceNow, Jira, or similar ticketing tools.
Experience creating SOPs, validation documents, and test scripts.
Knowledge of sample lifecycle, stability testing, batch release, and QC workflows.

Qualifications

Degree in IT, Computer Science, Life Sciences, Chemistry, Biotechnology, or related discipline.
2+ years of experience in LIMS / GLIMS support or laboratory systems support.

Westbourne IT Global Services

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