Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
The Role
The DxRM Account Manager will serve as a strategic partner to customers, focusing on all customers of DxRM products with special focus on Industrial, Testing, Academia and Pharma. They will deliver tailored solutions that support their workflows, ensure supply continuity, and drive operational excellence. A core focus of this field-based role will be expanding the company's footprint within these accounts by identifying unmet needs, increasing market share and seeding new opportunities into customer’s R&D or similar functions in collaboration with DxRM Specialists. The person in this role will be responsible for an assigned territory covering “Assigned Accounts” within a specific geography, achieving sales and gross profit goals of the DxRM portfolio within this geography.
Duties
• Meet or exceed sales targets.
• Provide detailed and accurate forecasts at scheduled intervals.
• Partner closely with customers to understand their production processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance.
• Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty.
• Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of Merck’s portfolio across customer operations.
• Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline.
• Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps.
• Monitor and understand competitors’ market and product positions.
• Participate in trade shows as needed.
• Act as a technical consultant to guide customers in selecting the right DxRM product for their needs.
• Provide commercial and technical support on DxRM products.
• Manage all customer inquiries, plant audits, and contract negotiations.
• Comfortable working in a highly matrixed organization.
Who You Are
• Bachelor’s degree in a scientific/technical field (Biology, Immunology, Molecular Biology, Biochemistry) or Business; advanced degree a plus. (MBA highly desirable).
• 5+ years of field sales with DxRM / Pharma / IVD / Industrial customers
• Demonstrated experience working across either A. The full Industrial product development and manufacturing value chain, B. The Clinical Testing Development chain or C. Pharmaceutical Product Development and Manufacturing chain.
• Broad-based knowledge of basic scientific procedures, testing methods, and equipment coupled with the ability to diagnose customer needs and provide product solutions.
• Evidence of disciplined CRM usage and successful navigation of RFP’s, tenders, Supply Agreements and Quality Agreements (SAs and QAAs)
• Proven track record: highly accurate forecasts (target ±5%), consistent quota delivery, above-market growth, and 4–5x quota pipeline generation.
• Positive Price realization within guidance and demonstrated ability to drive exceptional price reductions supported by strong business cases.
• Fluent in English, written and oral communication.
• Excellent organization and time management.
• Business acumen to negotiate long-term supply agreements.
• Highly goal-oriented and self-motivated, capable of working with minimum direction.
• Self-starter, proactive individual with excellent interpersonal and communication skills.
• Ability to be autonomous and to work in a multicultural environment.
• Position requires travel to visit with customers within the assigned territory and the ability to successfully drive business through face-to-face and virtual activities.
• Ability to be in the field for face-to-face customer meetings 4 days a week.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
