Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world.
We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.
If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network
Job Description
Unfortunately, we are unable to offer sponsorship for this role.
The purpose of this role is to provide IT Infrastructure support and delivery services to users and supported sites across Ireland and the United Kingdom as part of a centrally managed IT Infrastructure team.
This is a full time role working 37.5 hours a week - Monday to Friday 09:00 till 17:00. Hours may vary depending on business needs.
Regular travel across Ireland will be required, therefore you must have a full driving licence.
- End user compute support and service delivery.
- Provide desk-side and remote IT support to users across supported sites, diagnosing and resolving hardware, software and connectivity issues in line with agreed service standards.
- Provide local technical support for IT Infrastructure equipment and services, including (but not limited to) end user devices, servers, VoIP telephony and network infrastructure, working within defined scope and procedures.
- Install, configure and maintain end user devices and associated equipment (including PCs, laptops, peripherals and mobile devices) in accordance with Company standards and procedures.
- Support the full lifecycle of end user compute services, including device provisioning, replacement, fault resolution and secure decommissioning.
- Support the management of end user device assets.
- Deliver a consistently high standard of internal and external customer service, maintaining a professional and user-focused approach at all times
- Maintain a working understanding of adjacent infrastructure domains (e.g. servers, networks, voice services) sufficient to collaborate effectively with specialist teams and support local delivery activities.
- Provide deeper technical support and resolution for specialist or isolated environments.
- Log, manage and progress Incidents and Service Requests in line with agreed KPIs and SLAs, ensuring accurate updates, timely resolution and appropriate escalation.
- Raise and implement Change Requests in accordance with change management processes.
- Create, maintain and update technical and operational documentation, including SOPs, FAQs and site documentation, to support consistent service delivery and effective remote support.
- Contribute to the identification of improvement opportunities
- The role may require work to be undertaken at sites in both the United Kingdom and Ireland. Candidates must therefore hold, or be able to obtain, the appropriate right to work and travel permissions required to undertake duties in both jurisdictions. Any limitations should be discussed during the recruitment process.
- Participate in on-site and off-site support coverage, including shift rotation, occasional evening or weekend work, and on-call or standby arrangements where required.
- Undertake developmental training as required in line with Company standards and role requirements.
Qualifications
- Strong working knowledge of end user computer environments, including supported versions of Microsoft Windows and common enterprise applications.
- Practical understanding of Active Directory concepts such as user and computer objects, basic Group Policy and authentication.
- Working awareness of networking, storage and backup concepts sufficient to liaise effectively with specialist teams.
- Proven ability to diagnose and resolve end user hardware and software issues.
- Experience using ticketing systems to manage Incidents, Requests and Changes.
- Ability to follow, apply and contribute to technical documentation and SOPs.
- Strong communication skills, including the ability to explain technical concepts to non-technical users.
- Sound judgement in recognising when to escalate or seek additional expertise.
- Able to exercise sound technical judgement under pressure, including making pragmatic decisions to protect service and reduce risk when immediate escalation is not available.
- Ability to build trust with users and colleagues through calm, professional and empathetic
- Committed to delivering work in line with agreed standards, best practices and risk controls, even where this requires careful planning or managed delays.
- Experience working to KPIs, SLAs and agreed service standards.
Additional Information
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Additional Annual Leave at Employees set service dates
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Healthcare Cash Plan (6+ months service)
- Enhanced Maternity, Adoption and Paternity Schemes
- Employee Assistance Programme – 24/7 confidential
- Health and Wellbeing Programmes
- Free parking
- Worldwide career opportunities
- We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
