AI Engineering Manager
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
AI Engineering Manager
Dublin, Hydrid
As a AI Engineering & Operations Manager at ICON, you will play a pivotal role in shaping and delivering our enterprise AI strategy through the design, deployment, and optimisation of AI Platform solutions. You will drive innovation across the organisation by enabling smarter ways of working, unlocking productivity gains, and embedding AI into core business processes in a secure and scalable way.
What You Will Do:
In this role, you will lead the end-to-end engineering and operational management of AI Platform services, working at the forefront of M365 AI technologies while collaborating with cross-functional stakeholders across the business.
Key Responsibilities :
• Lead the engineering and enterprise deployment of Microsoft 365 Copilot, including tenant configuration, feature enablement, and licensing optimisation
• Design, build, and enhance custom Copilot solutions using Copilot Studio, integrating enterprise data, knowledge bases, and business workflows
• Develop plugins, connectors, and Microsoft Graph integrations to enable seamless and secure interactions with internal and third-party systems
• Own the operational lifecycle of Copilot services, including monitoring, incident management, performance optimisation, and continuous improvement initiatives
• Implement and maintain robust data access, security, and governance controls aligned with organisational, regulatory, and responsible AI standards
• Manage, mentor, and grow a team of engineers and specialists, fostering a high-performance, innovation-led culture
• Partner with business leaders and stakeholders to drive adoption, deliver measurable value, and align Copilot capabilities with ICON’s wider AI and digital strategy
Your Profile:
To succeed in this role, you will bring deep technical expertise in the Microsoft ecosystem, combined with strong leadership and a passion for leveraging AI to transform how organisations operate.
Required Qualifications and Experience:
• Proven experience in Microsoft 365 and Azure engineering, with strong knowledge of SharePoint, Teams, OneDrive, and Microsoft Grap
• 4+ years experience in a people management capacity.
• Extensive experience in software engineering with a track record of leading and developing engineering teams.
• Hands-on experience deploying and managing Microsoft Copilot or similar enterprise AI productivity platforms
• Demonstrated ability to lead engineering teams and manage enterprise-scale technology services from deployment through to optimisation
• Experience implementing security, governance, and compliance controls within Microsoft environments (e.g. DLP, sensitivity labels, conditional access)
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business value
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline (required).
• Microsoft certifications are highly valued, including MS-900 (Microsoft 365 Fundamentals), MS-700 (Managing Microsoft Teams), MS-102 (Microsoft 365 Administrator), AI-102 (Azure AI Engineer), and PL-200/PL-600 (Power Platform).
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
