Job Description Summary

As a Field Service Engineer, you will work as a member of the Service Team, assisting in the installation, commissioning, implementation, and maintenance of BD Dispensing products.

This includes large, complex robotic drug storage systems. Assisting operating staff with day-to-day queries and fault diagnosis either remotely or on site.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

We are recruiting for a Field Service Engineer to cover Ireland to assist in the installation and maintenance of large, complex robotic drug storage systems and assisting operating staff with day to day queries and fault diagnosis either remotely or on site.

Your role will be to look after our clients who are using the BD Rowa™ Robotics Stock control system.

Main responsibilities will include:

Collaborate with the project and installation teams to deliver projects to agreed project plan deadlines.
Undertake commissioning of new customer sites.
Communicate and coordinate with other onsite trades / workers.
Establish and maintain good customer business relationships and provide customer training.
Performing administrative duties including expenses and online training and accurately maintaining company records and customer reports.
Able to trouble shoot and take ownership of complex issues, to determine root cause and implement resolution.
On site service repairs completed to a high-quality standard, first time, in a professional manner.
Proactive attitude with own training, customer and department needs.
On-site or remote fault diagnosis, complete onsite planned preventative maintenance to a schedule.
Achieve individual and team target goals.
Ordering and maintaining a stock holding of parts.
Adhering to health and safety requirements.
Work away from home when required, to assist installations, commissions, attend training, meetings or covering out of area service breakdowns.
On-call evening and weekend working will be required on a rota basis.

About you:

Achieved a minimum level 6 Mechanical / Electrical engineering qualification or similar subject.
Several years experience in electro-mechanical systems fault diagnosis, repair, servicing, and installation or similar.
Excellent customer skills and be able to set and manage customer expectations face to face, via telephone /via Microsoft teams meetings and in writing.
Excellent time management skills, ability to arrange your own diary and priorities your appointments.
Strong communication skills and be able to communicate at all levels.
Able to work as part of a team and independently.
Experience of managing your own stock

Territory: Dublin area

The Salary Range Information:

€48,000 - €53,000 + Bonus + Company car

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

Primary Work Location

IRL BD and CO Dublin South

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€43,300.00 - €66,025.00 EUR Annual

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