Senior Manager EEE Standards, Process & Training
Job ID REQ-10063687
Oct 30, 2025
Ireland
Summary
Join Novartis as Senior Manager, EEE Standards, Process & Training and play a key role in developing, implementing, and maintaining global standards, processes, and training programmes for External Expert Engagement (EEE). You will ensure process clarity, stakeholder readiness, and compliance with global policies by translating requirements into clear, user-friendly guidance and scalable training assets. Working across functions, you will foster a culture of operational excellence, consistency, and continuous learning within Global and International Medical Affairs.
About the Role
Responsibilities:
- Assist in drafting, updating, and maintaining global SOPs, guidelines, and RACI models for external expert engagement processes.
- Monitor and document changes to internal policies or external regulatory requirements, supporting updates to standards as needed.
- Partner with Legal, ERC, and Governance teams to ensure clear and accurate translation of compliance requirements into operational guidance.
- Support audit preparations by ensuring documentation completeness and process traceability.
- Contribute to the design and coordination of training programmes (e.g., onboarding, refresher, system use) across GMA/IMA.
- Develop supporting materials such as e-learning content, toolkits, job aids, and FAQs.
- Maintain training repositories and knowledge platforms to ensure accessibility and version control.
- Track training completion rates and gather feedback for continuous improvement.
- Collaborate with operations and systems teams to ensure training and process documentation aligns with current execution practices.
- Support the rollout of new standards, systems, or process updates through change management and training coordination.
Essential for the role:
- Master’s degree in Life Sciences, Business, Legal, or a related discipline.
- Minimum of 5 years’ experience in Health Care compliance in a multinational company.
- Excellent organisational and project management skills.
- Experience supporting process documentation, SOP maintenance, or training material development.
- Familiarity with external expert engagement policies and enterprise systems (e.g., HIP/ENGAGE, BeSure) is an advantage.
- Exposure to global or matrixed environments preferred.
- Excellent writing, documentation, and process mapping abilities.
- Excellent English language skills, both written and spoken.
Desirable for the role:
- Strong collaboration and communication skills, with the ability to work cross-functionally and manage multiple deliverables.
- Attention to detail and a commitment to quality and compliance.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Location: Dublin, Ireland / Barcelona, Spain / London, UK
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Division
Development
Business Unit
Innovative Medicines
Location
Ireland
Site
Dublin (NOCC)
Company / Legal Entity
IE02 (FCRS = IE002) Novartis Ireland Ltd
Alternative Location 1
Barcelona Gran Vía, Spain
Alternative Location 2
London (The Westworks), United Kingdom
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
